My collaborator isn’t receiving email invites

If your collaborator isn’t seeing their Ellipsus invite email, don’t worry—there are a few quick things to check.

• Confirm their email address—Double-check that the address was typed correctly (no typos, extra spaces, or auto-complete errors).

• Ask your collaborator to look in their Spam or Promotions folders in case the email got filtered.

• Type it in manually—Instead of copy/pasting or relying on auto-suggest, try typing their email in directly when sending the invite.

• Give it a few minutes—Sometimes email delivery can lag. Wait a short while and then refresh their inbox.

Known issue

Since migrating to a new authentication provider, we’ve seen a few cases where invite emails don’t arrive. If you suspect this is happening and the previous steps haven’t resolved your issue, please reach out.