Report bugs and other wonky things

If you encounter something weird while using Ellipsus, you might not be the only one. In order to determine whether what you're experiencing is an outage, a bug, or something else, there are a few things to verify first.

Go through some troubleshooting steps

We have guides in the Issues and Troubleshooting section for scenarios like syncing issues or missing work that can resolve many issues. These will be the first things our community or support team will direct you to as well.

Check the status page

System outages related to the synchronizer service, version history, and Reader links will be reflected on the Ellipsus status page.

If the status page doesn't report any interruptions, it's possible that you're experiencing an emerging problem, but more likely, you're either experiencing a local issue or new bug.

Consult the community

Join our Discord community to get a second opinion, additional troubleshooting tips, and updates on known issues.

Let’s take a closer look

If you've tried basic troubleshooting, confirmed you're experiencing a bug, or you’re currently blocked and need direct assistance, reach out via in-Ellipsus chat support (or emailing support@ellipsus.com if you are unable to log into your account).

Help us get to the bottom of the issue by sharing:

• An overview of the issue.

• Step-by-step instructions on reproducing the issue (if possible).

• Screenshots or a short screen recording (if possible).

• The device and browser you were using.

• The URL where it happened.