I accidentally deleted my document / draft. Can I get it back?
Yes! If you deleted your document or draft by mistake, we can manually restore it for you.
Just email us at support@ellipsus.com and include:
The URL of the document or draft you would like restored
The title of the work and time and date of deletion (if you don’t have the URL)
We cannot restore entire folders, or the folders themselves. Please exercise caution when deleting works, especially if you're cleaning up folders.
Deletions and lost work are two different issues
If your document is missing and you think it might have “disappeared”, ask yourself whether you might have deleted it (even accidentally).
If you remember clicking delete—or removing the main document from a shared folder—it’s likely a deletion, and we can quickly restore it for you.
If you’re sure you didn’t delete it, your issue may be related to sync issues or lag. In that case, check out My changes aren’t syncing, My document is missing text, and My dashboard isn’t loading to troubleshoot.
Note: this does not necessarily mean your work is lost, and in most cases will be accessible after troubleshooting.