My dashboard isn’t loading

If your dash looks like a blank white screen, don’t worry. This issue usually comes down to network or browser settings, and in most cases it’s easy to resolve.

Try the steps below in order:

• Switch browsers. Try opening Ellipsus in a different browser (e.g., if you’re on Chrome, test Firefox or Safari).

• Check on your phone. Open Ellipsus on your phone to see if the dashboard loads there.

  • If it does, try sharing a document link from your phone and opening it on your computer.

• Check your connection. Make sure your internet is stable, or switch to another network (like your phone’s hotspot).

• Turn off VPNs or blockers. If you’re using a VPN, ad blocker, or privacy extension, disable it to see if Ellipsus loads.

• Clear cache and site data. Old data can sometimes block the dashboard from loading. Follow these steps to clear your browser’s cache and site data.

If you’re still having trouble:

• Update your DNS settings

  • Instructions for Windows

  • Instructions for Mac

• School or work networks

  Some institutions block certain apps or subdomains. If you’re on a school or work network, ask your IT team to allowlist:

  • ellipsus.com

  • production-api.ellipsus.com

  • Any related subdomains.

Still stuck?

If the dashboard still won’t load, reach out to us! It will help if you can share:

• Your device and operating system

• Browser

• Your network/telecom provider

• Logs from your Settings page (if available). This info will help our engineers troubleshoot.