If you (or your collaborator) aren't seeing Ellipsus emails, there are a few quick things to check:
Confirm the email address—double-check that the address was typed correctly (no typos, extra spaces, or auto-complete errors).
Ensure Ellipsus.com (and our subdomains) is on your "allowed senders" list, especially if you are using a privacy-focused provider like ProtonMail, Posteo, or Tuta, or a custom domain.
Make sure your inbox isn't full, and try freeing up some space.
Look in Spam or Promotions folders in case the email got filtered.
Type it in manually instead of copy/pasting or relying on auto-suggest, try typing the email in directly when signing up/in or sending a collaborator invite.
Give it a few minutes—sometimes email delivery can lag. Wait a short while and then refresh the inbox.
If you continue having trouble, reach out to support via the in-Ellipsus widget (if you're still able to access your account) or by submitting a ticket (if you do this, please include an alternate email address so we can reply!)
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