Managing your Plus plan

You can manage your Plus plan from the Billing and plans section of your Settings page.

How do I upgrade or change my Plus plan?

To upgrade to Ellipsus Plus, click "Upgrade" from your Dashboard, any Ellipsus Plus feature, or from the Billing and plans section of your Settings page. If you have not already utilized your free trial, you will begin that trial first as a bonus period.

Upgrading from the monthly plan to the annual plan, or to a one-time purchase

You can upgrade from the monthly plan to the annual plan within the first 10 months.

The amount you’ve already paid will be applied to the total cost of the Ellipsus Plus license at the time of final payment.

As of now, this credit will be arranged through our in-app support chat—but we plan to make this process self-service as soon as possible.

Switching from the annual plan to the monthly plan

To switch from the annual plan to the monthly plan, let your current annual term finish. You can then start on the monthly plan.

Your completed annual term will still count toward owning the Ellipsus Plus license. After one annual term, 12 additional monthly payments will complete your subscribe-to-own period.

How do I change my payment method?

You can update your payment method with Stripe at any time via your settings page.

What happens if a payment fails?

If your payment fails, we’ll notify you in-app and by email for seven days.

If the payment isn’t successfully processed within seven days, your account will return to the free plan.

Your writing will remain safe, and you’ll continue to have full access to your documents, drafts, comments, sync, real-time collaboration, etc. Plus features will become unavailable while you’re on the free plan. If you decide to return to Plus, your saved Plus content and settings will be available again.

Cancelling your Ellipsus Plus plan

How do I cancel my plan?

Head to to your settings page to cancel your Plus plan. You’ll be redirected to Stripe.

Plus licenses and the right of withdrawal

Like any digital purchase in the EU and UK, you have a 14-day right of withdrawal from the date of first purchase. After that, Plus licenses are non-refundable.

What happens if I cancel before completing my payments?

If you cancel Ellipsus Plus before your license is paid-in-full, your Plus access will continue until the end of your current billing period.

After that, your account will return to the free plan. Your writing and account data will stay safe and accessible, but you will no longer have access to Plus features.

Your payment progress still counts toward the total cost of a Plus license, even if you cancel before completing the plan. You can resubscribe at any time and pick up where you left off, or pay off the remaining balance in one lump sum.

If you decide to come back later, your Plus settings—any custom themes, Emboss badges and writing journey, etc.—will be there, just as you left them.

Can I receive a refund after cancelling my plan?

You can request a refund within 14 days of your first Ellipsus Plus purchase, including the one-time purchase, and both subscribe-to-own plans.

After that 14-day period, you will be ineligible for a refund. We do not provide prorated refunds if you cancel partway through a monthly or annual paid period. Instead, your Plus access will remain active until the end of the period you’ve already paid for. After that, your account will return to the free plan.

What if I want to cancel mid-month?

You can cancel anytime. Your Plus access will continue through the end of the billing period you've already paid for. We do not issue partial refunds outside the 14-day withdrawal window.

What happens if I cancel/downgrade?

If your Plus access ends because you’ve cancelled your plan, or do not resolve a failed payment within seven days, your account will return to the free plan.

If you return to the free plan, you’ll continue to have full access to your documents, drafts, comments, sync, real-time collaboration, etc.

What changes is access to Plus-only features. These features will become unavailable while you’re on the free plan, including public-facing Plus features like shared Emboss badges and your Emboss writing journey, writing insights access, access to collaborator chat, and custom themes.

If you decide to return to Plus, your saved Plus content and settings will be available again.

For more details, see Returning to the free plan.

What happens if I cancel and re-subscribe to Plus after a pricing change?

If you cancel your subscribe-to-own plan and return later, any payments you’ve already made toward Ellipsus Plus will be credited to your account. If the price has not changed when you return, your plan will continue from where you left off.

However, if the price has changed in the time since you cancelled your plan, you’ll need to pay the difference between your existing credit and the current price of the Plus license. Cancelled subscriptions are not grandfathered into earlier prices. Fully deleting your Ellipsus account and signing up again later also means starting over at the current price.

We may review special circumstances case-by-case.

If I delete my account, does this also delete my Plus license?

Yes. Permanently deleting your Ellipsus account also deletes any completed Plus license associated with that account, and does not create an additional right to a refund. If you request account deletion within 14 days of purchasing Ellipsus Plus, we’ll automatically process a refund before deleting your account.

For other circumstances, please contact support and we will review the situation individually.

What happens if I delete my account and return later?

Fully deleting your Ellipsus account permanently deletes the account and any Ellipsus Plus license or subscribe-to-own payment progress associated with it.

If you later create a new account and subscribe to Ellipsus Plus again, your subscribe-to-own progress will restart from scratch. 

If the deletion happened under special circumstances, we will review the situation individually.

What changes if I re-activate Plus?

Re-activating Ellipsus Plus is immediate. As soon as your payment is successfully processed:

• All Ellipsus Plus features will unlock. (You may need to refresh once for the changes to appear.)

• Your saved custom themes, Emboss badges and writing journey, chat history, unlimited version history, and other Plus settings will be available again, just as you left them.

• If you are continuing a subscribe-to-own plan, your previous payments will still count toward license ownership.

• If you upgrade to the one-time purchase in the first ten months, your previous payments will still count toward the total price of a plus license.

If your Plus features do not become available after refreshing, please contact support so we can investigate.