Shipping and returns
1. Where do you ship?
Right now, we ship to the EU, UK, and US only.
2. Why are you only shipping to the EU, UK, and US?
We’re just getting started and want to make sure shipping is smooth and affordable. As soon as we figure out the logistics, we’ll open up more regions.
3. How long will shipping take?
Most orders ship out within a few days! Delivery times depend on where you are—usually 4–6 business days. You’ll get tracking info as soon as your order’s on the way.
4. Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us ASAP! If your order hasn’t shipped yet, we’ll do our best to help out. Once it’s shipped, it’s out of our hands.
5. Can I track my order?
Absolutely! As soon as your order ships, you’ll get an email with a tracking link so you can follow your stickers’ journey.
6. Can I return or exchange my stickers?
If your stickers arrive damaged or there’s an issue, reach out within 14 days and we’ll make it right. Because we use a third-party, we can’t do general returns or exchanges.
Product and charity
7. How much of my purchase is donated?
For June, 50% of our proceeds (that’s sales minus costs) go directly to three charities. At the end of the month, we'll provide an accounting of what we earned and what was donated.
8. Which charities are you supporting?
We’re donating to three different organizations:
The Trevor Project—Supporting LGBTQ+ youth.
Trans Lifeline—Providing life-saving resources for trans people.
The ACLU—Fighting for freedom of expression, trans rights, and against book bans and censorship.
9. Are your stickers waterproof and durable?
Like you, our stickers are made to last—they’re waterproof, weather-resistant, and perfect for laptops, water bottles, or wherever you want to show your pride.
Payment and taxes
10. What payment methods do you accept?
We accept all major credit cards and services (except PayPal, we don’t like PayPal). All payments are secure and encrypted.
11. Will I have to pay customs fees or sales tax?
If you’re in the EU or UK, sales tax will be calculated on check out. For US customers sales tax is currently included in the price.
The future
12. I want moaaaaar merch! When will you offer coffee mugs/notebooks/ personalized printing presses/etc.?
If you have ideas, we wanna hear ‘em! You can add them to our ideas board. Please be descriptive and, when relevant, share photos and links for inspo.
13. How do I contact you if I have more questions?
Join our Discord or email us at support@ellipsus.com—we’re here to help and usually reply within a day.